Field Engineer, Fitness Equipment

Service Engineer

Salary: $62,500

Benefits: Health, dental, vision and 401k

Your Role:

Our client is looking for a problem-solving Service Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

About our client: Our Client is a global leader in fitness and wellness solutions, specializing in high-end gym equipment, digital fitness platforms, and personalized training programs. The company provides innovative workout solutions for home users, fitness centers, corporate wellness programs, and professional sports teams. They are known for integrating technology into its equipment, offering smart training experiences with data tracking, AI-driven coaching, and connectivity to apps and wearables.

Your Impact

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR, and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of gym equipment
• Executive effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operation procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contract customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with company guidelines and appropriate Health and Safety legislation.

About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.
What you should bring:

• 3-5 years’ experience in similar role
• Diploma/Degree in Electronics and communications or similar
• Mechanical/electronic engineering skills
• Ability to troubleshoot, test, repair, and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency, intellectually open mind and aptitude for teamwork