Guest Services Supervisor-Paso Robles Inn and Piccolo

Responsibilities of the Ideal Candidate :

• Work with Guest Services Manager to train and monitor front office staff.
• Has full understanding of software system and assists with reservations and checking guests in and out of the hotel.
• Uphold friendly courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations wake up calls check-in check-out routing needs posting charges and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports customer feedback and guest needs.
• Assists the Guest Service Manager by handling special requests group blocking and unusual circumstances.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates feature amenities and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information including but not limited to : performance statistics agreements with clients prospective business and financial information.
• Sustain the safety of the property though risk-management behavior proper inspections participation in Safety and Security Committee and knowledge of emergency procedures.
• Following safety procedures as your role is defined.
• Other duties as assigned by management

Pay starts at : $22.00 - $26.00 DOE

Experience and Education :

Physical Requirements :

The minimum physical requirements for this position include but are not limited to :

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact :

Martin Resorts is an Equal Opportunity Employer M / F / Disability / Veteran and Drug Free

Required Experience :

Manager

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Employment Type : Full-Time

Experience : years

Vacancy : 1