Manager In Training - Tilton, NH

Overview

TITLE : Manager-in-Training (M.I.T.)

GENERAL SUMMARY :

The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below

Hire the best associates in the area

Ensure all store associates have taken and passed all their required LMS training

Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Communicates with other levels of management as needed to ensure compliance with service standards and company policies

Performance Measurement

The M.I.T. supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

Standard Management Work Week

Required Qualifications

Strong people management and leadership skills, motivational, supportive, assertive, and decisive

Two years related experience in automotive service management

Current, valid driver's license issued in state of residence

Essential Job Functions

Essential job functions include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department and may involve exposure to varying weather, climatic conditions, mechanical equipment, automotive and industrial cleaning chemicals, and high noise levels. Protective eyewear must be worn in the service area at all times.

Physical Demands

Physical demands may include lifting and exertion; protective back support belts may be required during strenuous activities. The role may involve standing, walking, reaching, pushing / pulling, climbing, kneeling, and exposure to varying environmental conditions. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus. The job may include handling weights as described by standard safety guidelines.

Acknowledgement

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

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