Loss Prevention and Workplace Compliance Investigator

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $25 - $30 per hour

Actual salaries will be based on candidates qualifications, competencies, experience and geographic location. .

Benefits:

• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid vacation grant starting at 20 days per year, increasing to as much as 30 days
• Pet insurance
• Discounted gym membership
• Free counseling sessions
• Medical, dental and vision insurance
• 401(k) retirement

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work for a restaurant company that is also a social movement.

Summary

The Loss Prevention and Workplace Compliance Investigator is responsible for all aspects of review as related to Personnel Investigations including those involving complaints of EEO Policy Violation (EEO), Workplace Violence (WPV), Burglar Alarm System (BAS), Closed Circuit Television (CCTV), and Safe issues for MOD company owned locations. Additionally, the Loss Prevention and Workplace Compliance Investigator will be responsible for the daily administration of exception-based reporting for MOD's company owned locations. The ideal candidate will combine strong organizational, operational and analytical skills to help support a lean and compliance-focused restaurant chain.

Work Location and Schedule Expecations

The Loss Prevention and Workplace Compliance Investigator is a remote position. Employees are expected to maintain a home office, Laptop and associated hardware will be provided. Seattle Area residents are encouraged work in our Bellevue support center as frequently as they desire. Remote employees must reside in a state where MOD operates. Your schedule is a standard business day and has flexibility to come in early or stay late based on your personal and work demands.

Key Responsibilities

• Respond to and maintain daily BAS issues including but not limited to: False alarms, Failure to open / close, Police dispatches, Fire dispatches and communicating necessary findings to Loss Prevention leadership.
• Maintain MODs CCTV system and ensure all aspects are functioning properly.
• Utilize standard exception-based reporting to analyze transactional data to identify patterns, trends and exceptions at the point of sale (POS).
• Initiate and support cases of dishonesty and fraud using POS exception reporting, remote CCTV, multiple data sources and other investigative tools and systems
• Support investigations and interviewing HR related cases into alleged behavior in violation of MOD policy that are escalated to you
• Work closely with MOD Legal and People Teams as investigations uncover risks that must be mitigated
• Assist MOD Legal with preservation and production of evidence, as needed
• Supports Food Safety platform management, claims, and investigations.
• Coordinate and conduct remote interviews with Squad for cases involving theft, harassment, and gather witness statements as needed.
• Develop relationships and partnerships with the field organization, other Support Center departments and industry peers
• Initiates investigations and gathers supporting statements when reporting guest incidents to insurance.
• Assist store leadership in promoting awareness campaigns on shortage and cash control measures; regularly participate in key store meetings
• Works with management to define reporting needs and implement dashboards and metrics to monitor current and emerging trends, issues, and opportunities related to asset protection and sales strategy and goals
• Interacts with Business Partners and Risk team as needed. Works effectively across the organization to maximize company resources.
• Works with Third Party providers to assess and/or improve business/risk when needed.

Basic Qualifications

• 2 years' experience conducting investigations in a multi-unit retail or food services environment.
• 1 year experience performing workplace compliance support in the realm of employee relations and general human resources.
• Prior experience utilizing surveillance systems to conduct investigations.
• Wicklander Zulawski or equivalent certified.
• Proven Ability to effective manage time and priorities in rapidly changing environment.
• Proven ability to exercise independent judgement and provide fact based conclusions to senior leadership.
• Working knowledge of Agilence (or similar) exception-based reporting.
• Strong analytical skills and high level of attention to detail.

Preferred Qualifications

• Prior restaurant management or restaurant asset protection experience.
• SHRM-CP or similar HR credentials
• Food Safety knowledge and credentials

Physical Requirements

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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