Production Specialist Supervisor

Job Description

Job Description

Description : Summary

The Production Specialist Supervisor is responsible for managing the daily workflow of the Production Specialist. Supervisory duties include training, analyzing data metrics, and identifying, developing, and implementing procedures to improve our interactions with internal and external contacts. Responsible for reviewing documents to ensure flooring assessments and installation contracts are accurate and processed in a prompt manner.

FLSA Status : Salaried, Exempt

Essential Duties and Responsibilities :

1. Maintain workflow by performing & monitoring incoming and outgoing service requests. (Reviews, Refigures, Received Po’s, Calls, Emails, and Flags)

2. Monitor SPOT and Reporting to assist movement on aging RPO’s and PC Assist IWOL.

3. Responsible for managing and evaluating the work of the Production Specialist to ensure the accuracy of Reviews, Refigures, and Contract Verification.

4. Overseeing and assessing Production Specialist activities and providing them with regular performance-related feedback.

5. Coordinate with manager to determine work procedures, work schedules, and workflow for Production Specialist.

6. Develop, implement, and monitor training plan for all new-hire Production Specialist and monitor on-going training for the team.

7. Responsible for monitoring and following up on log exceptions (i.e. money and materials) within SPOT.

8. Work closely with the Production Specialist to ensure the collection of missing monies for materials and / or labor.

9. Work closely with Lowe’s Stores or IST for Refund / Rebills and Aging Selling Errors.

10. Other duties as assigned.

Requirements : Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

1. Education and / or Experience – High school diploma or general education degree (GED); and three to four years of similar experience and / or training; or an equivalent combination of education and experience. Experience must involve customer service management as well as general flooring knowledge.

2. Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.

3. Mathematical Skills – Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations

4. Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

5. Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software. Prefer Floor Wizard. Must have experience using SPOT and IMS. experience.

6. Analytical Skills – Must be able to conduct research and be able to interpret and apply to the work being performed.

7. Communication Skills –- Be able to effectively communicate orally and in writing in English.

8. Ability to drive and maintain a driver’s license with personal car insurance.

9. Vision – Ability to view documents, multiple screens, and read handwritten documents.

10. Must be able to lift and carry a minimum of 10 lbs.

Employment-At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms; and talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must be able to lift and carry 10 lbs (i.e. laptop or monitor) in order to move it as needed. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.