Senior Director, Commercial Operations

Overview

Senior Director, Commercial Operations

Job Area : Sales (Biotech Commercial + Primary Care Commercial). Job Category : Professionals. Job Site : On Site. Location : San Mateo, CA, US.

Dompé is an Italian bio-pharmaceutical company that focuses on innovation, where a long tradition in the field of personal wellness goes hand-in-hand with a commitment to research and development to meet unsatisfied therapeutic needs. Established in 1940 in Milan, Dompé has an industrial and biotech research hub in L’Aquila, in addition to branches in Europe (Barcelona, Berlin, Paris and Tirana). The company has approximately 900 employees. The US headquarters of Dompé are based in Boston (R&D) and in the San Francisco Bay Area (Commercial Operations).

Job Summary :

The Senior Director of Commercial Operations is responsible for leading the strategy, design, and execution of core operations functions that enable the U.S. commercial organization to drive performance, ensure compliance, and deliver on business objectives. This role oversees sales and marketing operations including responsibilities across incentive compensation, field operations, CRM management, reporting, marketing operations, content management, speaker bureau execution, HCP contracting support, and materials management / fulfillment.

The ideal candidate will bring deep knowledge of the U.S. pharmaceutical marketplace, operational excellence, and compliance standards, along with proven experience enabling sales and marketing teams through scalable and efficient commercial operations.

Responsibilities

• Incentive Compensation & Field Operations

Design and oversee U.S. incentive compensation (IC) strategy, including plan design, modeling, governance, and ongoing operations.

Lead U.S. CRM strategy and operations (e.g., Veeva CRM, Salesforce) to ensure usability, data integrity, and adoption by our commercial field teams.

Develop and oversee dashboards and reporting that provide timely, accurate visibility into U.S. sales and marketing performance.

Lead promotional content management systems, align teams to promotional review workflows, and materials fulfillment processes.

Ensure all commercial operations activities adhere to U.S. industry regulations (e.g., PhRMA Code, Sunshine Act, FDA promotional requirements).

Qualifications

Benefits

$260,000 - $300,000 a year

At Dompe, we offer an attractive compensation package to our team members. Any offer would include a competitive base salary (estimate shared above), incentive bonus, and benefits package customary to the position. Actual individual pay is determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

We believe that the unique contributions of all employees create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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