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Order Coordinator - Sales Aftermarket and Service

Order Coordinator - Sales Aftermarket and Service

Central States Industrial Supply, Inc.Cedar Rapids, IA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

  • Provides timely and accurate quotes.
  • Processes orders for build-ups, repairs, and replacement at the appropriate gross margins.
  • Ensures on time delivery of product and repairs.
  • Provides customer service by answering general service calls.
  • Communicates with customers and other associates on any contract changes.
  • Works with vendors on order fulfillment, pricing, and shipping.
  • Records non-conformances.
  • Communicates regularly with the Shop regarding status of repairs.

Occasionally may be required to travel by motor vehicle for business purposes, otherwise; on-site regular attendance is required at the office / warehouse location

Education :

High School Diploma or equivalent required. One to three months related experience and / or training preferred.

BEHAVIORAL STANDARDS :

  • Maintains on-site regular attendance at the office / shop location when not traveling for business purposes.
  • Works in harmony with other employees.
  • Demonstrates initiative in learning and improving.
  • Demonstrates continuous learning by seeing success and failure as learning experiences to fuel future success.
  • Gives stable and predictable work performance.
  • Is responsive to requests for assistance from others.
  • Responds positively to suggestions, instructions or criticisms.
  • Keeps supervisor informed on important details.
  • Uses time effectively-seeks more work when appropriate.
  • Assists other employees without being asked.
  • Receives favorable comments from others.
  • Uses good judgment in resolving problems.
  • Requires little direction and supervision.
  • Adapts well to changing circumstances.
  • Displays commitment, the willingness to do whatever it takes to get results.
  • Willingly joins up and aligns with the Organization.
  • Shows resilience, the ability to stay the course in the face of obstacles and setbacks. Doesn’t stop at the first sign of difficulty or challenge.
  • Displays ownership, the acceptance of the consequences of our actions whether good or bad. Has ability to readily account for own impact on results whether good or bad;.
  • Displays accountability for actions and decisions by conversing easily about their role in the results and their intentions for adjustments in their approach.

    • Knowledge and Abilities :

  • One to three months of related experience and / or training.
  • Knowledge of mechanical components and ability to follow all safety precautions.
  • Ability to read, analyze, and interpret the most complex documents.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to apply basic business mathematical concepts such as profit and loss, cost ratio, discount percentage, and gross margin.
  • Proficiency in Microsoft office products including Word, Outlook and Excel.
  • Ability to convey a positive and professional image to clients, management, and coworkers.
  • Ability to work effectively with vendors, employees, and management.
  • Ability to communicate effectively orally and in writing with all departments.
  • Solid decision making, judgment, problem solving, and time management skills required.
  • Ability to prioritize and process work quickly and accurately, dealing with interruptions and changing priorities.
  • Ability to handle multiple projects simultaneously.
  • Demonstrated superior attention to detail and ability to meet tight deadlines.
  • Ability to excel in a team-oriented work environment and to focus on tasks independently.
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    Sales Service Coordinator • Cedar Rapids, IA, US

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