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Travel Agent

Travel Agent

Scale ArmyPoughkeepsie, NY, US
21 hours ago
Job type
  • Full-time
Job description

Travel Agent

As a Travel Agent, you will be responsible for assisting clients in booking trips and creating customized itineraries that meet their travel needs. Using the company's platform, you will handle travel arrangements, engage with clients primarily through WhatsApp, and ensure that every aspect of the booking process is handled with care and attention to detail. You will use your excellent communication and sales skills to build lasting relationships with clients and recommend personalized travel experiences. This role requires a passion for travel and the ability to cater to a demographic with high purchasing power.

Client : Our client is an innovative travel platform that revolutionizes the way travelers book and plan their trips. They offer personalized travel solutions, catering to the unique needs of each traveler. With a focus on creating memorable experiences, they connect clients with exclusive travel options, ensuring seamless booking, and providing expert recommendations tailored to their preferences.

Location : Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities :

Booking & Travel Arrangements :

  • Book travel trips, accommodations, and activities for clients, utilizing the company's booking platform.
  • Build detailed, tailored itineraries for clients, taking into account their specific preferences and needs.
  • Ensure all travel arrangements are seamless, from flights to accommodation to local experiences.

Client Relationship Management :

  • Develop and maintain positive relationships with clients by understanding their needs and offering personalized travel recommendations.
  • Communicate effectively with clients via WhatsApp, ensuring clear and timely responses to inquiries.
  • Follow up regularly with clients to ensure their satisfaction and to provide additional support as needed.

    • Sales & Recommendations :

  • Utilize your sales skills to upsell travel experiences, premium options, and exclusive deals based on the client's preferences.
  • Make personalized recommendations based on your understanding of clients' desires, ensuring a memorable and high-quality travel experience.
  • Stay updated on the latest travel trends and destinations to provide clients with the best recommendations.

    • Qualifications :

    Experience & Skills :

  • 1+ years of experience in a client-facing role (customer success, sales, or travel agent).
  • Proficiency in using travel booking platforms and software.
  • Excellent communication skills, both written and verbal, with fluency in English.
  • Ability to understand clients' needs and make personalized travel recommendations.
  • Prior experience engaging with a demographic with high purchasing power is a plus (preferably in a sales role).

    • Attributes :

  • Passion for travel and the travel industry.
  • Highly organized, with the ability to handle multiple bookings and itineraries at once.
  • Strong interpersonal skills, with the ability to build rapport and long-term relationships with clients.
  • Proactive and detail-oriented, ensuring every aspect of the client's journey is flawless.

    • What Success Looks Like :

  • High client satisfaction, reflected in repeat business and positive feedback.
  • Consistently meeting or exceeding booking and sales targets.
  • Successfully managing and customizing multiple travel itineraries, ensuring all details are handled with care.
  • Maintaining a healthy, engaged client base with frequent communication and follow-ups.

    • Opportunity : This is an exciting opportunity to work in a fast-paced, client-focused environment where you can leverage your passion for travel and sales skills to make a lasting impact. If you have experience in a customer-facing role and a love for the travel industry, apply today to help travelers create their dream vacations!

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    Travel Agent • Poughkeepsie, NY, US

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