ICO Solution Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The ICO Solutions Specialist will act as a subject matter expert for SHI International Corp supporting configuration and warehouse projects through our Integration facilities. This individual will work closely with the SHI sales teams, configuration, and warehouse teams, as well as the various other SHI departments to assist in a presale's role for all opportunities where the SHI warehouse locations are in scope

Role Description

Assist the customer and the Sales team in the onboarding of new business into the SHI Integration Centers.

Act as a presales expert on the SHIIntegration services capabilities offered to our customers

Act as a Point of Contact for all sales opportunities brought forward by the SHI sales force related to warehouse and integration support

Provide pricing and presales support to SHI sales

Act as a Point of Contact for new opportunities

Assist SHI sales in the adoption, usage, and proper operational processes for setting up an integration engagement

Examine the On-boarding form to ensure the proper requirements have been scoped and included on the On-boarding form.

Provide tours of the SHI Integration facilities

Assist in scoping and pricing for SHI Integration projects

Behaviors and Competencies

Organization : Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

Time Management : Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.

Initiative : Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

Communication : Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Digital Acumen : Can identify opportunities to use digital tools for improvement and propose digital solutions.

Consultative Sales : Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.

Continuous Improvement : Can identify moderate areas for improvement and implement moderate changes.

Relationship Building : Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

Teamwork : Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

Technical Expertise : Can apply technical knowledge and skills effectively in most situations, with occasional guidance.

Skill Level Requirements

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic

Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic

Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Other Requirements

Completed Bachelor's Degree or relevant work experience required

2-3 years of experience in Sales, Sales Support, Integrations, or a similar role

Ability to travel up to 10%

The estimated annual pay range for this position is $42,500 - $70,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M / F / Disability / Protected Veteran Status