Description
MAJOR DUTIES AND RESPONSIBILITIES :
- Work with the Guest Services Supervisor in implementing and formulating policies and objectives to ensure the safest and most efficient way of cleaning the facility
- Follow and enforce all Newport Aquarium policies and procedures, and make recommendations to enhance the operation so as to ensure consistency and safety
- Lead, coach and guide a staff of up to 15 team members to ensure they maintain high morale and understand their role and its importance to the overall guest experience
- Observe, evaluate and review team member performance for compliance with department standards including tracking performance
- Help management develop, encourage, and monitor a highly motivated and productive team
- Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
- Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations so as to effectively answer questions from guests
- Handle comments, complaints and suggestions regarding policy and procedure from guests and hosts; escalate issues to management when necessary
- Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure guest excellence and satisfaction
- Maintain inventory of adequate supplies and assist in the ordering of all necessary products
- Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium activities and operations
- Maintain a positive and professional attitude as well as a well-kept appearance at all times
- Must be self-motivated to work independently while continuing to be disciplined, reliable, and accountable
- Perform all duties of House and Grounds employees including but not limited to mopping, sweeping, vacuuming, wiping walls, etc.
- Perform other related duties as assigned by the Guest Services management team
QUALIFICATIONS :
18 years old or olderPrior supervisory experience preferredPrior experience related to industrial cleaning preferredProficiency in Microsoft Outlook, Word, and Excel is a plusMust have the ability to read, write and speak the English language (knowledge of other languages is a plus)Must be able to think clearly, react quickly, and calmly to changes and / or emergency situationsTime management and excellent organizational skills needed; able to balance and prioritize multiple duties and responsibilitiesMust handle confidential information responsiblyFirst Aid, CPR, AED, BBP, and Emergency Response trained or willingness to become trainedMust have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formWillingness to take direction and coaching from experienced staff members in order to improve your skills and enhance the guest experienceDemonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervisionAbility to work a flexible schedule which will include evenings, weekends and holidaysAbility to perform in a fast-paced job and remain courteous, friendly and helpful to guests and fellow hosts at all timesPHYSICAL REQUIREMENTS :
Successful completion of pre-employment background checkIn good health and capable of performing strenuous and / or heavy physical laborNo history of allergy related to animals or plants, which might interfere with ability to workAbility to remain on feet for long periods of time, climb stairs, bend, stoop, twist and turnPhysical strength, including the ability to lift up to 50 poundsImmunocompetence (possible exposure to infections and parasitic disease)WHAT YOU'LL GET :
Comprehensive medical, dental, and vison insurances40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annuallyProfit Sharing and 401K Plan with company matchFree entrance for you and your dependents which extends to most Herschend Enterprises' propertiesEarn 1 General Admission complimentary ticket, that you can give to anyone, per pay periodDiscounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shopDiscounted tickets and annual passes for friends and familyTraining and developmentYou can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at : https : / / www.newportaquarium.com / Careers / Benefits / GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.
Qualifications
Behaviors
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Leader - Inspires teammates to follow them
Motivations
Peer Recognition - Inspired to perform well by the praise of coworkers
Goal Completion - Inspired to perform well by the completion of tasks
Skills
Leadership (preferred)Inventory Management (preferred)Interpersonal Skills (preferred)Communication Skills (preferred)Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.