Assistant Director Food & Beverage

Job Description

Assistant Director of Food and Beverage at Country Club of the Carolinas | Premier Golf in Marvin, NC | Invited

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose ofbuilding relationships and enriching the livesof our members, guests and more than 17,000 employees. We are the largest owner and operator ofprivate clubs nationwide, with130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team atInvited!

Job Summary :

The Assistant Director of Food & Beverage is responsible for ensuring the seamless execution of daily food and beverage operations, working in close collaboration with the Director of Food & Beverage and / or General Manager. This role is responsible for upholding exceptional service standards, enhancing Member experiences, and driving operational efficiency. The Assistant Director of Food & Beverage will actively oversee service teams, partner with the Executive Chef to ensure culinary excellence, and implement strategies to meet the Club's financial goals, including revenue growth and profitability. A focus on safety, regulatory compliance, and delivering a high caliber Member experience is essential to exceeding expectations and supporting the Club's prestige

Day-to-Day :

• Maintain exceptional member relations by creating a high-quality environment through staffing, programming, service operations, and maintenance.
• Communicate with members individually and in groups to ensure the club exceeds their expectations.
• Collaborate with the F&B team to develop and implement innovative ideas.
• Ensure service teams are trained to deliver exceptional service to create memorable moments for members, including interactive dining, table-side service, and promoting specialty items.
• Implement service recovery programs, ensuring staff is trained to handle and resolve member concerns effectively.
• Create an excellent work environment centered on teamwork and mutual respect, focusing on member satisfaction, practicing the 3-steps of service, and meeting revenue objectives.
• Select, train, and develop a qualified service excellence staff that understands the importance of member satisfaction and retention / attrition.
• Utilize performance review systems, cross-training, and developmental planning to foster career advancement for employees.
• Implement specific training programs to ensure club staff consistently provides high-quality service and products to members.
• Conduct daily line-ups with the service team to review event details and menu items, holding weekly training sessions to reinforce standards.
• Oversee front-of-house scheduling, ensuring labor targets align with the budget.
• Ensure all expense control systems are in place, closely monitor department expenses, and maintain proper revenue-to-payroll ratio. Utilize forecasting systems to anticipate needs.
• Manage scheduling and time reporting for all service personnel, ensuring accuracy in hours worked and adherence to time management policies.
• Complete scheduled inventories and ensure that proper administrative procedures are followed.
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Stay informed of updated laws and guidelines, communicating these to the team.
• Conduct daily walkthroughs in all front-of-house areas to maintain standards of cleanliness, safety, and service.
• Support the Director of Food & Beverage in executing menus, promotions, and programs according to Club standards.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Success in this role is measured by maintaining high standards in service, cleanliness, and safety, while fostering strong employee relations and development. The Assistant Director supports the Food & Beverage Director in achieving annual sales and profitability goals across all front-of-house operations and ensures the club consistently exceeds member expectations through strong leadership and management

About You : Required

Preferred

What We Offer :

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes :

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks : LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.