Collections Team Lead

The Collections Team Lead is responsible for supervising and guiding the collections team to ensure timely and efficient recovery of outstanding receivables. This role combines leadership, performance management, and hands-on collections activities to optimize cash flow, reduce delinquency, and maintain positive client relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Team Leadership & Supervision

• Lead, mentor, and motivate a team of collections representatives to achieve individual and team targets.
• Monitor daily workloads, assign accounts, and ensure proper coverage for all portfolios.
• Conduct regular one-on-one meetings and performance reviews, providing coaching and training where needed.
• Foster a culture of accountability, collaboration, and continuous improvement.

Collections Operations

Reporting & Process Improvement

Customer & Stakeholder Management

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

Education & Experience

Skills & Competencies

SUPERVISORY RESPONSIBILITIES

PHYSICAL DEMANDS - the physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS : The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS : health, dental, vision, FSA, HSA, voluntary critical illness, accident injury, hospital indemnity, ID theft, legal services & pet insurance - available on the 1st of the month following hire. Company paid and supplemental life insurance available on the 1st of the month following six months of employment.

TIME OFF : 11 paid holidays, one of which is your birthday; accrued paid time off; 40 hours of sick leave annually.