Senior Manager, Customer Operations

A company is looking for a Senior Manager, Customer Operations (Inbound Virtual Contact Center).

Key Responsibilities

Build and sustain a high-performance culture through goal setting and accountability

Enhance agent performance via structured coaching and consistent feedback

Oversee daily operations of sales and service teams, aligning priorities with strategic goals

Required Qualifications

3+ years of experience managing a team of inbound contact center agents

Proven ability to manage through team leads or supervisors

Experience using data to identify issues and implement changes

Track record of driving performance by managing inputs effectively

Comfortable working with both onshore and offshore teams in a tech-forward environment