Client Success Specialist - DME Hospital Courier

Job Description

Job Description

Description : Position Overview :

This position will perform a wide range of Customer Service and Administrative duties for the SG Homecare while

working either in the field or on-site at the respected hospital.

Essential Duties

Essential functions within scope for this role, but are not limited to, the following :

• Works with hospitals, groups and clients either on site of hospital or in the field
• Serves as point of contact for case management, discharge coordinators and hospital and / or medical group staff
• Assists medical groups and / or other provider groups regarding products and services available under the contract.
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Maintain and control inventory kept on site of hospital
• Facilitate patient discharges by coordinating equipment delivery to bedside and home
• Review clinical documentation for medical necessity and justification
• Create patient account and necessary sales orders
• Dispense equipment to patients
• Obtain patient copays
• Collect, scan and upload all patient documentation
• Request authorizations through portal
• Perform other duties as required

Requirements :

Minimum Qualifications