Software Engineer (Backend / Fullstack)

Software Engineer (Backend / Fullstack)

Full-time | On-site

Location : San Francisco, CA

We are building a generative AI and Low-code customer support automation platform dedicated to bringing effortless customer and agent experiences to every company. We are seeking a Mid-level Software Engineer to take the lead in designing and scaling the core distributed systems that power our next-generation AI agents.

This is a hands-on, high-impact role for a fast-moving engineer who will drive architectural decisions and technical direction, working directly with the company founders. You will own the full feature lifecycle, from initial concept to high-scale production deployment.

What You'll Do :

• Design and build robust distributed systems that power our AI agents, focusing on orchestration, real-time inference, and integrations with major enterprise platforms (e.g., Shopify, Zendesk, Salesforce).
• Lead technical initiatives across backend, data, and AI / ML systems, influencing architectural design, data pipelines, and performance optimization.
• Collaborate closely with the founders on strategic product and infrastructure decisions , directly shaping the company’s technical trajectory.
• Ship quickly and iteratively , taking features from idea to prototype to production, ensuring immediate impact for our customers.
• Contribute to and evolve our diverse tech stack, which includes Python, Node, React, Go, Airflow , and various AI / ML systems .
• Mentor and guide other engineers through rigorous code reviews, design sessions, and technical discussions.

We are looking for a product-focused engineer with a strong bias for action and significant experience building production systems across the stack.

Work Policy :

Join an experienced founding team with a strong track record of success, offering a unique opportunity for leadership and professional growth.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates.If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility :

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailinghuman-resources@mlabs.city.

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

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