Loan Acquisition Associate

At OneMain, Loan Acquisition Associates empower customers by attentively understanding their needs and offering friendly, fast, and affordable financing solutions for life’s expenses. In this exciting role, our team members thrive in a competitive environment where hard work and dedication directly contribute to success. Loan Acquisition Associates enjoy competitive compensation that acknowledges both individual accomplishments and team achievements, while advancing their careers in a dynamic and supportive atmosphere.

Key Responsibilities :

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service delivery.
• Exceed customer expectations through ease, empathy, and encouragement, achieving results related to individual and branch goals.
• Develop and maintain customer relationships by engaging them throughout the loan process and life cycle, presenting tailored solutions based on their needs.
• Manage the life cycle of loans, including collections activities, while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple communication channels, including phone, email, chat, and our in-house systems.
• Exhibit a passion for achievement, demonstrating an internal drive to succeed with a goal-oriented attitude.
• Clearly educate and inform customers about optional insurance products, ensuring they have a thorough understanding of their loans, terms, and available options.

Requirements :

Preferred Qualifications :

Location : On site

The work schedule for this position is Monday to Friday during standard business hours, with some extended hours during the week as needed, which may include Saturdays.