Telecommunications Officer

Overview

Telecommunications Officer

Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent. When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right directionare you READY?

Position Summary :

Supports multiple critical functions to overall Port Houston operations by skillfully managing emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls in a timely manner and dispatches personnel to manage and control concurrent communications in an orderly fashion. Performs administrative duties appropriate to the nature of emergency / non-emergency calls.

Responsibilities

Operate a multi-channel radio console system

Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary

Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves

Place calls to outside agencies for assistance when requested to do so by on-scene responders

Coordinate communications between Port Houston responders and other local, state, and federal agencies

Monitor HarborLights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel

Continuously track vessel movements at the Port Houston wharves

Verify, confirm, and relay vessel movement with the Houston pilots office and / or USCG vessel traffic (USCG VTS)

Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express / N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharf

Verify and confirm vessel spotting instructions to Port Houston police officers upon vessel arrival via daily ship traffic sheets

Record air draft / wind draft readings for operations, USCG vessel traffic, and the Houston Pilots office

Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy

Update all electronic databases concerning barge operations

Create water service ticket for fresh water for vessel agents / billing customers for water sales

Monitor TLETS and NLETS for pertinent communications from other states and federal agencies

Monitor TCIC and NCIC databases at all times for incoming messages and urgent broadcasts

Enter property reported stolen to PHA police department into NCIC and TCIC databases

Conduct and verify wants, warrants and stolen checks via state and national crime databases at the request of Port Houston police officers

Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates

Monitor multiple radio channels, including channels for events that request Port Houston resources for assistance; participate in radio tests and drills when required

Monitor closed circuit TV cameras for general / suspicious activities on Port Houston cameras

Verify credentials when checking in and out keys and wristbands

Maintain security records for the police department, Port Houston gates, and security

Assist with Emergency Management functions during Emergency Operations Center activations

Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)

Perform other duties, as required

Education / Experience

High School diploma or GED equivalent required

Some college preferred

1+ years of related emergency dispatch experience required

Texas Department of Public Safety TCIC / NCIC full access certification within 6 months of employment

Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment

Knowledge, Skills, Abilities and Behaviors

Advanced knowledge of computers and maritime and billing software

Knowledge of TLETS / NLETS (Texas & National Law Enforcement Telecommunication System) Certification, TCIC / NCIC Certification, Interpol Certification, CJIS Security

Knowledge of Port Houston Visitors Management System

Customer service skills

Attention to details and effective organizational skills

Strong problem-solving and analytical skills

Effective communication and interpersonal skills with all levels of employees, management, and customers

Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security clearance

Ability to multi-task, document records and enter data

Ability to stay focused

Ability to remain calm, communicate effectively and efficiently during stressful emergency situations

Ability to work under pressure

Ability to follow procedures

Ability to maintain confidentiality requirements

Ability to comprehend and communicate information received from Omnixx Force (Texas DPS Law Enforcement Support)

Ability to perform general data entry tasks

Considered essential employees and may be required to work on holidays, evenings, nights, and be immediately recalled for emergencies at any time. They must remain available and "on-call" 24 hours a day, 365 days a year, dependent on emergency

Key Competencies Required

Ability to Conceptualize

Adaptability

Attention to Detail

Composure Under Stress

Managing Work

Thank you for choosing Port Houston in your career search.

Disclaimer :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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