Account Manager- Real Estate

Client Services Account Manager

The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients' accounts.

Position responsibilities Services designated book of business as relating to marketing, claims, and administration Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier Ensure accuracy of exposure information from the Client, including reviewing loss-run schedules and client stratifications Requests and collects quotes (new and renewal) from carriers Audits quotes, binders, and endorsements and makes requests for changes as needed Process audits and creates audit analysis for Client Receives policy, then updates and completes policy check to ensure completeness Updates specifications, application, and summary information to reflect changes during the year Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff Binds coverage under direction of the Unit Manager / Account Executive Informs Client of all changes that may affect insurance premiums or coverage Gathers and compiles information for new business opportunities Inputs client information into the data management system, ensuring accuracy and completeness Generates materials for Client presentations and meetings Creates and sends compliance communications as needed Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies Performs other work-related duties as needed

Position qualifications Bachelor's Degree in Business Administration or related field and / or years of experience equivalent Typically, two or more years of Client services experience is required Demonstrates strong working knowledge and experience within brokerage / commercial insurance industry Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) Strong attention to detail required Ability to attend industry training sessions as needed Understands industry trends and governmental regulations Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines. Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner Ability to travel by automobile and aircraft and be away from home more than one day and night, as needed Legally able to work in the United States