Contact Specialist

Job Description
Provide professional information and referral services through call center operations. Deliver high quality information and assistance services to contacts from multiple counties. Document all contacts in appropriate databases. Conduct resource searches using multiple programs and databases. Provide follow up and advocacy for contacts. Maintain accurate community resource information. Attend required training sessions. Extended hours may be required during disaster response situations. Training will take place Monday-Friday from 900am-530pm for the first month. After that you must be available to work an 8 hour shift between the hours of 1130am-930pm and able to work Saturdays andor Sundays. You will work on a rotating schedule which is produced at least 2 weeks in advance. 40 hours a week are guaranteed.

Skills Required
HS Diploma or GED. 1+ yr of customer service, administrative or call center exp. Strong computer and telephone communication skills. Comfortable handling sensitive calls. Bilingual in Spanish.

Skills Preferred
Bilingual in Mandarin, Vietnamese or Cantonese a plus. Familiarity with social services systems a plus.