Technical Support Analyst

Technical Support Analyst

Fast. Friendly. Fun. Here to Serve.

Overview

We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple : keep technology running smoothly so our teams can do their best work every day. As a  Technical Support Analyst , you’ll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.

Responsibilities

• Be the first point of contact for end-user support — troubleshoot hardware, software, and connectivity issues with a friendly, solution-oriented approach.
• Administer and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.).
• Manage Active Directory, group policies, email systems, and identity access solutions.
• Ensure data integrity and uptime through backups, patching, and disaster recovery best practices.
• Support IT security initiatives — from endpoint protection to access controls and vulnerability management.
• Handle hardware / software procurement, installation, and lifecycle management.
• Keep clear and helpful documentation for systems, processes, and procedures.
• Partner cross-functionally with teams to deliver seamless, dependable, and friendly IT service experiences.

Requirements

Qualifications

Preferred Skills (Nice to Have)

Benefits