Bilingual and NonBilingual Outreach Coordinator

Position Title :   Bilingual and Nonbilingual Outreach Coordinator

Status :   Temp to Hire

Location :   Midtown   Manhattan

Hours :  Monday-Friday, 9 : 00 am – 5 : 00 pm

Pay :  $25-27 / hr

Client Summary

We are a Non-profit, multi-service organization that focuses on helping people with medical, behavioral health and social service needs to become self-sufficient. Providing programs that assist disadvantaged populations in New York City and Nassau County. Our services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation, and placement services. We are dedicated to building a culturally diverse workforce, one that aspires to promote an environment that welcomes and supports diversity, equity, inclusion and affirms equal opportunities for all.

Our Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse, and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants, and reduce health care costs.

Job Summary

The Outreach Coordinator provides written, face to face and telephonic outreach, engagement, enrollment, and orientation services for all referred members while embedded at an offsite location. The Outreach Coordinator will work closely with community-based partners to identify, assess, and enroll as many referred clients as possible. The ORC will act as a liaison between organizations by providing training and facilitating relationship development.

Essential functions :

• Provide progressive and meaningful face to face outreach and orientation services for each referred member to facilitate Health Home screening, orientation, enrollment, engagement, and retention
• Maintain positive rapport with all affiliated community-based partners proactively assist in the identification and troubleshooting of barriers that exist in creating successful relationships with identified vendors through clear communication with direct supervisor(s) off site
• Enter contact notes documenting all outreach efforts attempted / completed service delivery. Ensure that notes are entered in multiple databases
• Provide intake and screening for all referred members. Complete all forms as required
• Ensure that each enrolled member is transitioned to a Care Coordinator

Minimum Qualifications :

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.