Retention and Customer Service Specialist

A company is looking for a Retention and Customer Service Representative.

Key Responsibilities

Handle high volume incoming calls from customers wanting to cancel services and provide solutions to retain them

Utilize sales experience to persuade and upsell customers while addressing their concerns

Maintain knowledge of company policies and services to effectively resolve customer issues and enhance brand loyalty

Required Qualifications, Training, and Education

2+ years in a sales role focused on customer retention

2+ years of call center customer service or sales experience

High school diploma, GED, or some college experience

Ability to work in a distraction-free environment with high-speed internet

Attendance adherence is critical during the training program