Client Partner, Account Growth – Retail & E-commerce Vertical

About Us Concord isn’t your typical consulting firm; we’re an execution-focused company passionate about delivering results.

Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our innovation capabilities in Analytics & AI, Data Management & Engineering, UX and Digital Experience, and Technical Platform Integration, Automation, and Security Engineering.

We’re seeking a Client Partner – Farmer to nurture and expand relationships within our existing Retail and E-commerce accounts.

You’ll serve as the strategic advisor and main point of contact for key accounts, collaborating with delivery and solution teams to ensure client satisfaction and identify new opportunities for partnership.

Responsibilities Own and grow a portfolio of existing Retail and E-commerce clients.

Serve as a trusted advisor to client stakeholders, ensuring alignment between business needs and Concord’s solutions.

Identify opportunities for cross-sell and up-sell across digital, data, and engineering services.

Collaborate with delivery and pre-sales teams to ensure successful project delivery and client satisfaction.

Drive account planning sessions, QBRs, and long-term strategic roadmaps with key clients.

Meet or exceed quarterly and annual revenue and account growth targets.

Maintain accurate forecasting and pipeline management within CRM.

Represent Concord at industry events, conferences, and partner forums to build brand awareness and generate leads.

Efficiently manage multiple projects while coordinating with various internal and external stakeholders.

Qualifications 10+ years of experience in account management, client partnerships, or solution sales within consulting or technology services.

Proven success in growing existing accounts and driving revenue through renewals and expansions.

Strong understanding of Retail and E-commerce operations and challenges.

Excellent relationship-building, communication, and negotiation skills.

Ability to collaborate across delivery, marketing, and leadership teams.

Strategic thinker with a client-first approach and a focus on long-term success.

Experience working in a fast-paced, mid-sized consulting or technology services environment.

Bachelor’s degree or equivalent experience.

What We Offer (W2 Salary) Health, Dental, and Vision Insurance :

• Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA) :

Flexible Spending Accounts (FSA) :

Disability Insurance :

Life and AD&D Insurance :

Employee Assistance Program (EAP) :

Career Growth Opportunities :

Team Engagement Activities :

Paid Time Off and Holidays (Only W2 Salary

Additional Information Salary :

Requirements :

Our core capabilities work together to help companies untangle their toughest business and technology challenges :