Director of Call Center

A company is looking for a Director, Call Center to oversee daily operations of a remote customer service team in a healthcare environment.Key ResponsibilitiesManage and lead a remote team of Customer Service Specialists and Team LeadsMonitor team performance metrics and ensure compliance with healthcare standardsAnalyze key performance indicators and generate reports for leadershipQualificationsBachelor's degree in Business Administration, Healthcare Management, or a related field, or equivalent work experienceMinimum of 3 years managing customer service teams in a remote environmentAt least 3 years of experience in a healthcare-related customer service roleStrong understanding of healthcare organization engagement and support workflowsExperience with telehealth or remote patient monitoring technologies is a plus