ED Patient Svcs Representative- UPMC Carlisle, Casual, As needed

Patient Access Coordinator

Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management. Responsibilities include : reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system, accurate registration into hospital ADT and / or clinical system during system downtime, central resource for all ADT registration and problem resolution during evenings, weekends and holidays, confirming insurance eligibility, counseling patients regarding insurance coverage and expected financial liability, collecting and recording patient payments, providing a warm greeting for all patients, support and contribution to UPMC core values, proper patient identification, facilitator of financial gatekeeping with clinical partners, maintaining a close working relationship with clinical partners, obtaining or updating necessary demographic and insurance related information, working independently to perform a timely patient interview and registration for services at the bed side, generating and completing all applicable forms and necessary communications, obtaining applicable signature for consent to treat and financial responsibility, ability to remain calm and professional when faced with stressful situations, anticipating and responding to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Completion of High School graduate or equivalent, 2 years' experience in a healthcare or 1 year in a medical / billing / fiscal setting or 6 months in a UPMC Patient Access position preferred, medical terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred. Experience with personal computer based applications, other various office equipment and proficient typing skills. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure. Licensure, Certifications, and Clearances : Act 34 UPMC is an Equal Opportunity Employer / Disability / Veteran.