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Patient Service Representative - Infectious Diseases/Rheumatology, Westwood
Patient Service Representative - Infectious Diseases/Rheumatology, WestwoodUCLA Health • Los Angeles, CA, United States
No longer accepting applications
Patient Service Representative - Infectious Diseases/Rheumatology, Westwood

Patient Service Representative - Infectious Diseases/Rheumatology, Westwood

UCLA Health • Los Angeles, CA, United States
30+ days ago
Job type
  • Full-time
Job description
Job Title

Work Location: Los Angeles, CA, USA

Onsite or Remote: Fully On-Site

Work Schedule: Monday-Friday, 8:00am-5:00pm

Salary Range: $30.36 - 43.49 Hourly

Employment Type: 2 - Staff: Career

Duration: Indefinite

Job #: 28564

Primary Duties and Responsibilities

Major duties include but are not limited to:

  • Acting as a liaison for the patients and physicians in the practice.
  • Assisting patients in accessing service within the health system.
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources.
  • Providing follow-up through telephone and EPIC/Care Connect
Job Qualifications

Required:

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
  • Ability to provide coverage for community Clinics as assigned.

Preferred:

  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs.
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Patient Service Representative - Infectious Diseases/Rheumatology, Westwood • Los Angeles, CA, United States

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