Client Success Manager

Oasis Solutions

Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States.

Oasis offers the leading software solutions (on-premise and cloud) for accounting and business management (ERP), human resources, payroll, and time & attendance, CRM (Customer Relationship Management), Job Management, Document Management, Warehouse management, and more.

What You'll Do

• Develop & maintain relationships with Sage, NetSuite & channel resources and leadership, as well as 3rd party partners.
• Perform outbound contact to Sage, NetSuite & Channel resources to collaborate on existing customer renewal portfolios.
• Generate new service opportunities from existing clients.
• Identify current Sage customers, interested in moving to a new platform.
• Acquire and maintain a working knowledge of the complete capabilities of Sage, NetSuite, Adaptive Insights, and 3rd Party Products & Services.
• Work collaboratively with Oasis personnel, partners, Oasis events user Groups, and cross-departmental stakeholders to address customer escalations.
• Maintain an active pipeline of forecasted renewals to meet quarterly & annual quota objectives.
• Work collaboratively with marketing to generate positive reviews, client testimonials, referrals and other successful marketing activities, including but not limited to Oasis events and user Groups.
• Conduct customers post-sales activities through webinars and other events.
• Follow up to evaluate the success of the implementation & 3rd party projects.
• Participate & organize customers through reviews.

Qualifications