Patient Billing / Services Representative II - Otolaryngology / Pediatric ENT

Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Job Description

Primary Duties & Responsibilities :

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions :

Required Qualifications :

Education : High school diploma or equivalent high school certification or combination of education and / or experience.

Certifications : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.

Work Experience : Billing Systems And Third-Party Claims And / Or Medical Office Setting, Related Customer Service (3 Years).

Skills : Not Applicable.

Driver's License : A driver's license is not required for this position.

More About This Job

Required Qualifications :

Preferred Qualifications :

Education : No additional education unless stated elsewhere in the job posting.

Certifications : No additional certification unless stated elsewhere in the job posting.

Work Experience : No additional work experience unless stated elsewhere in the job posting.

Skills : Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration.

Grade : C06-H

Salary Range : $17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation : If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening : All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement : Personal :

Wellness :

Family :

For policies, detailed benefits, and eligibility, please visit https : / / hr.wustl.edu / benefits / .

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.