Order Fulfillment Specialist

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Summary of responsibility:

The Order Fulfillment Specialist plays a key role in managing capital equipment sales from order execution through delivery and installation. This position is responsible for coordinating with customers, vendors, and internal departments to ensure all contractual obligations are met, risks are identified and addressed, and project timelines are maintained. The specialist oversees procurement, invoicing, and compliance activities while maintaining accurate project records and upholding company policies.

Success in this role requires strong communication skills, attention to detail, and the ability to build productive relationships across the organization and with external partners.

What You Will Contribute:

• Maintain a customer-first mindset in all daily activities to ensure a positive customer experience.

• Identify and manage risks related to delivery deadlines, payment terms, and potential contract issues.

• Maintain a comprehensive project file for each sale, including customer purchase orders, correspondence, vendor purchase orders, amendments, changes/deviations, clarifications, and payment schedules.

• Manage project schedules to meet projected delivery dates while ensuring customer commitments are fulfilled.

• Procure machines and accessories, managing associated payments and deadlines.

• Ensure all capital equipment purchases comply with legal requirements.

• Generate and issue customer invoices in a timely and accurate manner, ensuring compliance with the terms of the sale.

• Process vendor invoices in accordance with purchase orders and submit them to Accounts Payable promptly to ensure timely vendor payments.

• Communicate project status with customers, vendors, sales personnel, and internal departments.

• Develop and maintain strong relationships with primary machine tool vendors and third-party suppliers.

• Take ownership of issues by coordinating with relevant departments to resolve problems and ensure customer satisfaction.

• Ensure adherence to all company policies, procedures, and business ethics codes.

• Stay informed about industry trends and the company’s product lines by attending relevant

meetings, seminars, and training sessions.

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• Bachelor’s degree in Business Administration or a related field, or equivalent experience,

preferred.

• 2 years of experience in order fulfillment and accounting, or 3 years in a related business field, preferred.

• Background in accounting, project management, and/or order fulfillment preferred.

• Intermediate to advanced proficiency in Microsoft Office Suite required.

• Experience working in an ERP system such as Microsoft Dynamics 365 (D365) preferred

• Strong analytical skills with the ability to apply mathematics to solve problems.

• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

• Excellent interpersonal skills with the ability to establish and maintain effective working relationships across teams, vendors, and customers.

• Strong written and verbal communication, listening, organizational, and time management skills required.

• Awareness and understanding of contract policies.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• Paid Time Off, starting with 23 paid days off in your first year.

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program
  

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Windsor, CT

Requisition ID#:1551C