Technical Support Engineer I

Job Description

Job Description

Description : Position Summary :

The Technical Support Engineer will serve as the "Project Engineer for Product Support functions. This person will be responsible for coordinating all post production activities with the Technical Support Program Manager and communicate all field issues back to RECARO internally. The Technical Support Engineer will be responsible for coordinating internal support to achieve optimum satisfaction to meet customer’s expectations with regards to engineering, and field modification support.

Essential Duties and Responsibilities include the following, other duties may be assigned :

• Provide onsite support for customer training, accompanied by Technical Support Program Manager.
• Provide onsite technical support to customer’s maintenance and engineering group. Occasional trouble shooting and product improvement suggestions will be essential.
• Assists in the planning, scheduling and tracking of Engineering tasks; provides detailed report to Technical Support Program Management and Technical Support Management under the Supervision of Lead Technical Support Engineer.
• Efficiently coordinate technical resolutions for field issues, maintenance issues, and Engineering issues with all internal responsible departments.
• Provide technical support to Service Coordinators to ensure optimum delivery performance and support to RECARO’s customers.
• Provide technical support to RECARO’s 145 Repair Station
• Initiate / implement design changes in PLM system
• Coordinate product improvements and new projects with the Technical Support Program Manager to ensure on-time delivery of product.
• Act as the liaison between the Technical Support Program Manager and Core Engineering for issue resolution.
• Participates in telecoms and meetings with overseas based Engineers and Program Management to collaborate and coordinate Engineering issues, including design changes and requests from customers.
• Assists in the writing of Service Bulletins pertaining to modification of fielded seats; and in the coordination of service bulletin approval with airworthiness authorities.
• Supports Purchasing and Spares by providing bills of materials and documentation to support sourcing of components.

Requirements :

Education / Experience :