Customer Support Specialist

Customer Support & Onboarding Specialist (Spanish Preferred)

Location : Colorado (Remote or Denver office; Mountain Time coverage required)

US Solar is a developer, owner, operator, and financier of solar and solar + storage projects, with a focus on emerging state markets, community solar programs, distributed generation and small-scale utility projects nationwide.

US Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe diverse teams and diverse perspectives lead to better outcomes and breakthrough thinking, which are differentiators in any business and fundamental to our long-term success.

US Solar's Sunscription team is seeking a dedicated Customer Support & Onboarding Specialist to ensure new customers have a smooth, confident start with community solar. We're at the forefront of making sustainable energy accessible to everyone. We are committed to delivering the best community solar experience for customers. This role is critical in supporting customers from their initial enrollment validation through their first billing cycles, with a special focus on coverage for Mountain Time markets (Colorado and New Mexico). It's ideal for someone who thrives in a dynamic environment, communicates clearly on phone and email, and is excited to help customers understand how solar credits and billing work. Spanish proficiency is strongly preferred.

Key Responsibilities

Customer Support & Retention

• Triage and resolve firstline questions via phone, email, and chat; escalate complex issues quickly
• Provide late day Mountain Time phone coverage; returning voicemails and new subscriber onboarding calls
• Provide collections support to help customers pay their bills and ensure program understanding
• Support commercial accounts by clarifying statements and credit applications; coordinate with internal teams as needed
• Apply retention tools within guardrails to exceed customer expectations

Enrollment Validation & Onboarding

Spanish Support & Compliance

Tools, Quality, and Collaboration

Core Proficiencies

Qualifications