JOB DESCRIPTION
Insight Global is seeking a Field Technician on behalf of our client, a leading construction and infrastructure development company. This role is critical to the installation, maintenance, and emergency repair of fiber networks, ensuring high-quality service delivery and customer satisfaction. Key responsibilities :
- Perform fiber-to-the-home installations in residential and commercial settings
- Troubleshoot and repair internet and phone services
- Maintain and provision outside plant facilities, including aerial and buried fiber networks
- Deliver exceptional customer experiences through professional and efficient service
- Manage daily work assignments within a designated geographical area
- Adhere to safety protocols and contribute to a safety-focused culture
- Adapt to evolving technologies, methods, and procedures
- Occasionally travel to support service delivery in other regions
REQUIRED SKILLS AND EXPERIENCE
1+ years of experience in field installation and repair services (cable, satellite TV, phone, or internet)Strong customer service orientation with in-home support experienceFamiliarity with fiber optic networks and outside plant facilities (buried / aerial)Ability to troubleshoot and repair internet and phone servicesComfortable working at heights and in confined spacesValid driver’s license with clean driving recordPhysically capable of lifting up to 50 lbs and working in various weather conditionsStrong oral and written communication skillsTechnically inclined with a willingness to learn and adapt to new technologiesNICE TO HAVE SKILLS AND EXPERIENCE
Experience with fiber-to-the-home (FTTH) installationsExposure to bucket truck operations and ladder safetyKnowledge of provisioning and maintaining outside plant infrastructurePrevious experience in telecommunications or utility services