Business Process Analyst

A company is looking for a Business Process Analyst responsible for designing and maintaining standardized service processes.

Key Responsibilities

Develop and maintain Service Playbooks, detailing purpose, scope, inputs, outputs, and escalation paths

Create detailed process maps for ticket lifecycle and cross-team workflows

Author and maintain Standard Operating Procedures (SOPs) that align with service standards and support onboarding

Required Qualifications

Associate's degree and three years of relevant experience, or equivalent combination of education and experience

2+ years of experience in a service desk, helpdesk, or MSP environment

Demonstrated experience creating SOPs, playbooks, or process documentation