Systems Administrator III

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The System Administrator III position will help provision, install, manage, and maintain Windows servers, M365, Manage Engine, Rubrik, Zoom, GoAnywhere, and our VM environment as well as system software and related infrastructure, including our Active Directory environment. In addition, this role participates in technical research to enable continuing innovation within the infrastructure environment.

• Assist in development, planning, and executing upgrades and changes.
• Provide Tier II / III support as required for various associates as issues are raised
• Perform daily system monitoring and reviews; verifying the integrity and availability of all hardware, server resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Coordinate and communicate with impacted Associates
• Ensure Customer Service to our Associates is upheld to the highest standard
• Assist with resource planning and prioritization of support requests for Systems Administrator Team
• Day to day oversight and follow up of tasks required to be performed by other System Administrators
• Coaching and mentoring of junior System Administrators
• Repair and recover from hardware or software failures.
• Perform periodic performance reporting to support capacity planning
• Ability to perform duties in a professional manner and appearance.
• Perform routine audits of systems and software verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Analyzing system logs to identify potential issues with computer systems
• Apply operating system updates, patches, and configuration changes
• Understanding of system security requirements and implementations
• Troubleshoot reported problems and independently research and answer technical queries and drive issues to resolution
• Responsible for documentation and configuration of the systems and following Standard Operating Procedures (SOP)
• Ability to follow a structured change management / deployment methodology

Qualifications

EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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