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Critical Environment Services Director

Critical Environment Services Director

JLLSan Francisco, CA, United States
6 days ago
Job type
  • Full-time
Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Executive Director – Critical Environment Services

Location : San Francisco Bay Area

Position Summary

We are seeking an Executive Director of Critical Environment Services to lead our global critical environment operations across technology sector clients and 11M sq feet of managed lab spaces. This senior leadership role will oversee the comprehensive strategy, planning, and operations of mission‑critical facilities including labs, cleanrooms, research environments, and specialized manufacturing spaces. The successful candidate will establish and lead our Specialized Response Team (SRT) program while driving operational excellence across design, construction, maintenance, and client service delivery.

Key Responsibilities

Strategic Leadership & Platform Management

  • Develop enterprise‑wide strategy for critical environment services across all accounts, establishing performance standards, best practices, and governance frameworks that account teams must follow.
  • Institute standardized processes, procedures, and performance metrics for critical environment operations that account teams will implement.
  • Drive adoption of emerging technologies, predictive maintenance strategies, and operational innovations.
  • Optimize resource deployment and investment priorities across the critical environment portfolio to maximize client value and operational efficiency.
  • Support new and existing client solutioning process.

Program Development & Standards

  • Create and implement the SRT designation and certification program, mandating that all accounts with critical environments maintain at least one SRT‑certified specialist with advanced training in mission‑critical systems.
  • Define competency requirements and training standards for critical environment professionals, ensuring consistent expertise levels.
  • Define strategic approach and standards for design, construction, and commissioning projects, emphasizing accelerated delivery timelines while maintaining quality benchmarks.
  • Develop enterprise‑wide risk management protocols, regulatory compliance standards, and emergency response frameworks that account teams deploy locally.

    • Account Oversight & Client Partnership

  • Provide strategic oversight across multiple client accounts, ensuring consistent service delivery standards and compliance with established protocols while empowering local teams to execute; provide direct support and enhanced involvement for accounts without dedicated critical environment resources.
  • Support the identification, training and growth of on‑account specialists to uplevel their skills and knowledge through a consultative approach ensuring each account team is ready to meet the challenges within their portfolio of sites.
  • Engage with client stakeholders and key prospects on strategic initiatives, providing consultative expertise on emerging trends and long‑term investment strategies.
  • Establish KPIs, scorecards, and performance benchmarks for critical environment operations, monitoring account‑level execution against platform standards.

    • Cross‑Functional Collaboration

  • Partner with FM, Engineering, Technical Services, HSSE, and other business partners to ensure integrated service delivery across all accounts with critical environments.
  • Cross‑platform collaboration to drive consistent service excellence and knowledge sharing across the organization.

    • Qualifications

  • Bachelor's degree in Engineering, Facilities Management, or related technical field.
  • 15+ years progressive leadership experience in critical infrastructure and facility operations within technology sector.
  • Deep technical expertise in mechanical, electrical, HVAC, cleanroom, and life safety systems.
  • Proven track record managing large‑scale facility projects, equipment installations, and space reconfigurations.
  • Experience with regulatory compliance frameworks and industry standards.
  • Strong capital planning, budgeting, and vendor management capabilities.
  • Demonstrated success in executive stakeholder engagement and cross‑functional leadership.
  • Knowledge of predictive maintenance technologies and asset management systems.

    • Preferred Background & Traits

  • Professional Engineer (PE) license.
  • Master’s degree or MBA.
  • Semiconductor industry experience.
  • Experience with RCM frameworks and failure mode analysis.
  • Global operations experience in key technology markets.
  • Crisis management and emergency response experience.

    • Estimated compensation for this position : 275,000.00 – 315,000.00 USD per year

    Location : Remote - San Francisco, CA

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

    Benefits

  • 401(k) plan with matching company contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.

    • Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

    Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

    Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

    Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

    Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

    California Residents only.

    If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

    Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Accepting applications on an ongoing basis until candidate identified.

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