Infrastructure Engineer II

NBMEPhiladelphia, PA, USA

9 days ago

Job type

Full-time

Quick Apply

Job description

POSITION OVERVIEW

The Onsite Infrastructure Engineer will provide operational coverage for the Desktop Services technologies, including installing and maintaining Microsoft Windows end point hardware (laptops, desktops, VMs), supporting management technologies (Microsoft Defender for End Point, Intune and standard software installation (MS Office, MS Teams, browsers, soft phone, VPN client, security software). Participates in planning / completing upgrades, packaging software, maintaining and ordering hardware and software inventory, managing tech refresh process for staff, monitoring service performance, resolving incidents, responding to requests, service improvement initiatives and enhancing services based on customer feedback.

This role has been designated as an on-site role , meaning you are required to perform all job functions in the office. We are open to considering candidates within 50 miles of our office location in Philadelphia, PA.

Working Hours : 7AM - 3PM, Monday through Friday

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come.

RESPONSIBILITIES

Provide service and technology support to all NBME users within IT Desktop Services. Respond and take action to resolve reported incidents and complete service requests. Manage equipment repairs with vendor, maintain the asset inventory database, and deliver requested equipment for office meetings.
Install, configure, and manage desktop technologies on the 600+ end point computers, including installation, packaging software, upgrades, and troubleshooting. Ensure all end points are reporting desktop-management systems.
Participate in the end point computer technology refresh process, scheduling hardware replacement with customers, migrating data / software / configuration files, recovering, managing the asset inventory, and deleting the replaced computer.
Design and integrate secure and scalable solutions into the organization's end point computer infrastructure based on business requirements. Ensure that projects designed in Desktop Services group meet required service availability, reliability, and security criteria according to the NBME policies.
Keep systems documentation accurate and up to date. Generate user instructional documentation for newly delivered and upgraded services.
Keep abreast of the current technologies. Make recommendations for changes to Desktop Services infrastructure that enhance service and help meet business objectives while maintaining adequate security.
Assist and train Drexel co-ops in troubleshooting issues and timely ticket resolution.

Deliverables

Consistently ensure the integrity, availability, and reliability of the IT Desktop Services infrastructure technologies. Continue to establish base line operating conditions for enterprise technologies. Regularly inspect the service ticketing system, reporting tools and logs for malfunctioning equipment, increased incident volumes, and other anomalies.

Ensure that all new systems and services put in production throughout the organization conform to the standards developed in IT and conform to the NBME policies.

Carry out all phases of project from business case development, requirement gathering, design planning, vendor selection, equipment testing, implementation and documentation. Pay particular attention to hardware and security details as they relate to product selection and implementation. Ensure all critical configurations and logs are backed up to meet recovery needs in the event of a hardware failure.

Create and maintain accurate and up-to-date project tasks, architecture drawings and service documentation.

Plan and deploy reliable, secure, scalable, high availability end point computer technologies. Ensure consistent standards and configuration issues related to installations and administration of systems including upgrades, patches, fixes, etc.

QUALIFICATIONS

Skills and Abilities

Skilled in a broad range of end point computer hardware and software technologies (Windows 11, desktop / VMs / laptop hardware, Microsoft Office 365 software, security management software).

Ability to analyze wide range of complex enterprise-wide issues in providing end-to-end services, supporting staff working in the office and remotely.

ITIL experience is a plus. Knowledge of Incident, Change, Problem and Service management frameworks is a must to be able to provide end to end service delivery required in the NBME environments.

A person in this job should have excellent communication and technical skills. Professional development such as interpersonal skills and technical skills is a must.

Experience

Minimum of 5-6 years applicable experience with computer hardware, management systems and applications.

Training and experience in appropriate technology (Microsoft Windows 11 and end point hardware management) are crucial in delivering quality services using technology.

Education

Bachelor's degree or equivalent experience.

About NBME

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

Founded in 1915, NBME develops and manages the United States Medical Licensing Examination ® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.

We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education .

Learn more on NBME's website .

NBME's Community Collaborations and Contributions

NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include : Healthcare, Dental, Prescription, and Vision plans; 401(k) w / match, Tuition Reimbursement Plan, Commuter Benefit : Public Transit or Parking options. Remote Friendly Workplace.

Compensation we are offering for this position is at $88,161-$100,000 / year . Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

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Infrastructure Engineer • Philadelphia, PA, USA