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Technical Services Analyst
Technical Services AnalystHarris Computer • Nevada, IA, US
Technical Services Analyst

Technical Services Analyst

Harris Computer • Nevada, IA, US
6 days ago
Job type
  • Full-time
Job description

Why consider this job opportunity

  • Comprehensive medical, dental, and vision coverage from your first day of employment
  • Three weeks of vacation, increasing to four weeks after three years and five weeks after seven years, plus five personal days
  • Employee stock ownership and RRSP matching programs
  • Flexible work options to support work-life balance
  • Performance-driven organization with numerous opportunities for advancement
  • Financial and professional development support for CPA candidates and members

What to Expect (Job Responsibilities)

  • Coordinate, diagnose, and troubleshoot incoming employee calls, providing support for technical problems and IT issues
  • Ensure timely resolution of problems or escalate issues to appropriate technical personnel as needed
  • Provide case status updates to management and end-users to keep all parties informed
  • Develop, document, and implement standard operating procedures and customer service guidelines for remote IT support
  • Maintain effective relationships with users to enhance support services
  • What is Required (Qualifications)

  • Bachelor\'s degree or 2-3 years of experience in a related field
  • Experience providing face-to-face support to a corporate customer base
  • Proficiency in Microsoft O365 Suite
  • Knowledge of VPN-Remote Connectivity and Mobile Device Management
  • Familiarity with Active Directory
  • How to Stand Out (Preferred Qualifications)

  • Experience in a performance-driven organization
  • Additional certifications related to IT support or customer service
  • InformationTechnology #TechnicalSupport #CareerOpportunity #EmployeeBenefits #FlexibleWorkOptions

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Technical Analyst • Nevada, IA, US

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