Client Success Manager

Client Success Manager

This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If you're passionate about customer success, enjoy problem-solving, and see yourself as a company ambassador, this is your career-accelerating opportunity. This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States.

When You Win, We Win. As a Client Success Manager (internally known as a Paycom Specialist), you will be the driving force behind client success and client retention. Your ability to provide tailored solutions and strategic insight will be crucial in helping clients optimize their use of Paycom's cutting-edge HR technology. Join our team of dedicated professionals who are passionate about leveraging expertise to drive business growth and foster long-term partnerships all while delivering world-class customer service.

Lucrative compensation package that includes a base salary starting at $85,000 + Achievement recognition program + $1-per-pay-period health insurance

Responsibilities

Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach. Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting. Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI. Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships. Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health. Ensure 100% accuracy in payroll processing for all assigned accounts. Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support.

Benefits to Empower You

Industry-leading compensation. Paid vacation, sick, bereavement, holiday and personal days. 401(k) with matching. Employee stock purchase program. Financial wellness tools. Paid family leave programs. Pet insurance. Identity theft and privacy protection plan. Caregiver specialist and family-forming benefits. Mental health and well-being benefits. Award-winning learning and development programs.

Qualifications

Education / Certification : Bachelor's degree or, for internal candidates only, successful completion of Product Configuration Program training and Program of Instruction on all Paycom products or completion of the Paycom Product Upskill Path offered through LMS.

Experience : Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas. Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program. Stable work history.

Preferred Qualifications

Education / Certification : Bachelor's degree in Business or related field of study. Project and / or process management certifications. SHRM-CP. Lean Six Sigma White or Green Belt. Prior leadership roles with demonstrated experiences in organizing people to reach a goal.

Skills & Competencies : Passion for providing world-class client support with strong communication and problem-solving skills. Comfortable with high-volume calls, persuasion and data analysis to understand client needs. Proficient in Windows, MS Office (Excel) and quick to learn new applications. Thrives in fast-paced, evolving environments with adaptability and initiative. Strong decision-making, prioritization and time management with minimal supervision. Effective collaborator, ensuring accountability and alignment with team and client goals. Clear communicator across multiple channels, fostering trust and empathy. Skilled in project management, planning and de-escalation strategies. Willing to work flexible hours, including weekends, to meet objectives. Understanding of payroll and HRIS best practices.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. No hazardous or significantly unpleasant conditions. The noise level in the work environment is usually moderate.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.