National Account Manager

Make banking a Fifth Third better

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GENERAL FUNCTION :

This person is responsible for the day-to-day interaction, operations, and management of large-scale clients within the Newline Group, including Network branded card companies and program managers, industry leading payment processors, ISO's, Payment Facilitators, and key strategic partners. As the Bank's primary contact, this person will be providing proactive and consultative support to maintain exceptional customer relations and expand the overall relationship. As the operational and product expert for the client, this person will be a key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank, including senior management, risk departments, IT, and operations / accounting. This person will be responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities. They will also partner with external vendors on existing and new payment opportunities. As opportunities arise, this leader will assist in organic growth strategies and opportunities. As appropriate given the opportunity, he / she will assist in evaluating opportunities, and play a role in the subsequent integration, management, and growth plans for the new business.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Manage existing large clients within the Newline Group.
• Assist in the implementation of program changes, and, working closing with a variety of business partners necessary to bring the product / program to market.
• Manage enhancements and functionality rollouts for existing products / programs and services.
• Manage periodic oversight of existing program managers assigned to leader.
• Manage requests from clients that relate to change requests, marketing requests and exception requests related to the programs.
• Assist in the development and maintenance of the strategic plan for the department.
• Conduct research on competitor practices to ensure that our program's products and services are completive in terms of features and pricing, and that quality service is being provided.
• Work effectively with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing.
• Development and maintain relations with key customers and internal / external business partners.
• Take ownership and deliver timely resolution of issues, including working with business partners such as IT, Operations, Business Controls, Compliance Financial Crimes, Accounting and Vendors.
• Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp. Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert.
• Responsible for maintaining current knowledge of relevant network rules and regulations.

SUPERVISORY RESPONSIBILITIES : None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

National Account Manager

Total Base Pay Range 69,800.00 - 143,100.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and / or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at : https : / / www.53.com / content / fifth-third / en / careers / benefits.html or by consulting with your talent acquisition partner.

LOCATION Virtual, Ohio 00000

Attention search firms and staffing agencies : do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.