Portuguese Speaking Customer Service for Education & E-Learning industry

Portuguese Speaking Customer Service

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, is excited to announce an opening for a Portuguese Speaking Customer Service role in the Education & E-Learning sector. Our agency specializes in connecting candidates to their dream jobs across various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. With our robust recruitment process, we ensure that only the best candidates are matched with the right employers, and we're looking to expand our expertise into the burgeoning field of e-learning. In this role, you will be instrumental in providing exceptional customer support to Portuguese-speaking clients, helping them navigate our educational platforms and ensuring a seamless learning experience. As part of our dynamic team at Patrique Mercier Recruitment, you will not only enhance your skills but also contribute to shaping the future of education for learners across the globe. If you're passionate about customer service and have a knack for communication, this is the perfect opportunity for you.

Responsibilities

• Provide outstanding customer support to Portuguese-speaking clients in the education and e-learning industry.
• Assist users with inquiries regarding e-learning platforms, course offerings, and technical issues.
• Manage and resolve customer complaints in a timely and effective manner.
• Work closely with the e-learning development team to relay customer feedback and improve services.
• Educate clients on the features and benefits of the e-learning platforms available.
• Maintain accurate records of customer interactions and transactions using company systems.
• Collaborate with fellow team members to ensure a high standard of service is consistently delivered.