Community Health Worker (CHW)

Job Description

Job Description

Description : Summary

Under the supervision of the Coordinator of Ibero-American Action League, Finger Lakes, the Community Health Worker serves as a key point of contact for individuals seeking assistance from Ibero Finger Lakes. This role involves screening, assessing, and providing referrals to Medicaid-eligible clients who may need assistance with housing, food, health care, or other essential human services, while also collecting and maintaining confidential documentation. MUST Bilingual in Spanish and English, both written and verbal

Essential Functions :

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Operational Services :

• Screen and assess clients to determine their needs and eligibility for assistance for housing, food, health care and other essential human services.
• Complete the intake process using a standard questionnaire form.
• Collect and maintain accurate client information and documentation.
• Perform clerical tasks, including data entry, filing, and maintaining organized records.
• Based on intake forms, determine and provide appropriate community resource referrals as needed for health care, food, clothing, and / or housing.
• Serve as the initial point of contact by answering all incoming calls promptly and courteously.
• Greet clients and visitors professionally, ensuring a welcoming environment.
• Collaborate with other team members to deliver seamless client support and maintain good working relationships with staff from funding sources, related agencies, and other Ibero programs.
• Provide information regarding program location and agency services to callers and visitors.
• Verify that the referred individual meets program requirements including having an active Medicaid case.
• Safeguard confidential information.
• Maintain sign-in-out logbooks for all visitors.
• Be available to work outside regularly scheduled working hours when needed.
• Participate in related agency and community activities.

Skills and Abilities :

Requirements :

Position Qualifications :

A combination of education, experience, and training other than the above may be approved by Ibero's President and CEO.

Authority :

This position holds a relatively high degree of independence within the framework of the agency’s policies and procedures. Must exercise considerable autonomy and initiative and make decisions regarding completion of tasks and monitoring activities. Must use sound judgment in reaching those decisions and use established policies and procedures in the day-to-day direct service tasks.

Physical Demands :

The position does require occasional standing, squatting, and lifting to approximately 40 lbs. And frequent sitting.

By Signing below, I have received, read, understand, and will comply with the above job description :

Employee Signature : _________________________________________________ Date : _________________________

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may

deem appropriate.

An Equal Opportunity / Affirmative Action / Pro Disabled & Veteran Employer. 12 / 6 / 23