Quantum Client Delivery Lead

Introduction

At IBM Research, we are the innovation engine of IBM. Exploring what’s next in computing and shaping the technologies the world will rely on tomorrow. From advancing AI and hybrid cloud to pioneering practical quantum computing, we anticipate challenges and unlock new opportunities for clients, partners, and society. Working in Research means joining a team that accelerates discovery at the intersection of high-performance computing, AI, quantum, and cloud. You’ll collaborate with leading scientists, engineers, and visionaries to push boundaries and turn ideas into reality. With a culture built on curiosity, creativity, and collaboration, IBM Research offers the opportunity to grow your career while contributing to breakthroughs that transform industries and change the world.

Your role and responsibilities

The Quantum Client Delivery Lead (CDL) role is to lead and manage successful delivery for a portfolio of quantum computing engagements with enterprise clients across industries, with a client-focused value-driven mindset and modernized processes, methods, and tools. The CDL will drive economic results for IBM and collaborate across a resource pool of IBM Quantum industry application consultants, quantum computational scientists, developers, and solution architects, and with the support of the offering team to deliver with excellence and build trusted long-term relationships with clients. The CDL will help establish best delivery practices for consistent repeatable delivery excellence to strengthen and accelerate IBM leadership and quantum eminence in the market.

Responsibilities include :

• Lead the delivery of active enterprise client engagements to identify business impactful use cases, develop and execute prototypes leading to quantum advantage on IBM quantum system hardware, and prepare the clients for future use case commercialization of quantum computing.
• Establish trust and cultivate client relationships and establish IBM quantum eminence with client stakeholders.
• Bring a consultative mindset and project management rigor to orchestrate the outcome of delivery excellence.
• Lead the client delivery team to successfully deliver to all contractual obligations and client value expectations.
• Achieve a high NPS promoter score of 9 or 10.
• Effectively represent and communicate IBM’s differentiated market-leading value proposition based on knowledge of quantum computing and industry use case applications, emerging technology market, and the competitive landscape
• Have a clear understanding and provide reporting (both external to the client and internal to Delivery Excellence operations practice) of the progress, status, and health of the client engagements you are leading, anticipate risks and manage resolution of issues with well-defined action plans.
• Provide input and feedback on client experience, and on effectiveness of offering assets, accelerators, and methods of delivery to help improve and enhance the offering.
• Enable and support the creation of client case studies, endorsements, testimonials that can be leveraged in go to market activities and to promote joint eminence.
• Manage staffing utilization according to the planned delivery staffing models for the Quantum Accelerator offering,

Required technical and professional expertise

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.