Product Support Representative

Wood's CRW Corp., an award-winning dealer for Volvo Construction Equipment, is growing!  We’re a locally owned, second-generation construction equipment distributor with branches throughout the northeast.

We are seeking a Product Support Representative (PSR) to provide machine uptime support for our earthmoving customers in the Vermont market.

PSRs provide Uptime Support to keep our customers running by providing service solutions, OEM and aftermarket parts, and attachments to operate more efficiently.

Bring your heavy equipment experience to our high performing team! At CRW we invest in the 4T’s (Talent, Tools, Training and Technology) to be the best solutions provider in our industry.

These four pillars provide the foundation for our future growth.

Wood’s CRW Corp. offers a safe, enjoyable work environment with competitive compensation and benefits.

Benefits include medical insurance upon hire, vacation, sick time, short-term disability insurance, paid holidays, and a 401(k) plan with profit sharing.

Applicants offered a position with CRW are required to submit to a job-related pre-employment physical examination and a background check.

Responsibilities & Requirements Include :

• Develop a sales strategy to achieve revenue goals for parts, service and attachment sales.
• Act as a conduit between our customers and the parts and service departments.
• Develop relationships with key decision makers including fleet and maintenance managers, operations managers and company ownership.
• Perform inspections on customer equipment to identify issues before downtime occurs and create parts and service sales opportunities.
• Continuously grow technical product knowledge and methods.
• Report on sales activity through CRM.  Support the parts counter when not in the field.
• Assist with collections when necessary.
• Work both independently and in a collaborative team environment.
• Possess excellent written and verbal communication skills.
• Maintain a professional appearance and provide a positive company image.
• Possess a valid driver's license. $55,000 - $65,000 per year.
• We base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role.  The ideal candidate will have relevant industry knowledge, prior sales experience and be a motivated self-starter.
• If you want to grow with a winning team, please contact us today!
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