Consumer Service Representative

Job Description

Job Overview

This role will work with all types of Simms customers, handling all inbound order processing, product recommendation and post-sale activities, such as product returns and warranty needs.

This position reports to the Consumer Service Supervisor and is an in-house position.

As the Consumer Service Representative, you will have an opportunity to :

Efficiently handles order fulfillment through all three channels in a timely manner with the highest level of accuracy

Able to provide expert-level product knowledge to a variety of anglers, regardless of experience levels, and sell them into the right product based on their personal needs and goals and recommend appropriate care and maintenance

Effectively balances a variable workload, shifting when necessary to meet the demands of the department and company

Maintains a high level of professionalism while on the phone or communicating via email

Diligently utilizes and understands Simms' inventory management system, contact center and ticketing management system as well as individual channel ordering sites and associated features

Looks for opportunities to improve overall customer experience by identifying and contributing to process improvements

You have :

Strong customer service experience, preferably in the outdoor industry via retail or in-house sales / service

Solid communication skills, both written and verbal

Ability to problem solve and actively listen with a focus on win-win solutions

Capacity to task switch quickly and efficiently, balancing a large inbound phone / email workload

Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment

Ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend Simms products to a variety of anglers and experience levels

Pay Range :

Starting Hourly Rate : $20.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled