Desktop Services Technician, Field Service in Albuquerque

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Job DescriptionJob DescriptionDescription :

Must be able to work in person at various locations in the Albuquerque Metro

WHO WE ARE

UnityBPO is a Health IT business process and technology company that serves three areas of healthcare : acute care, post-acute, and ambulatory environments. Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company. creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians. Our clinical / technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as satisfaction. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

KEY RESPONSIBILITIES AND DUTIES

• Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
• Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
• Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
• Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
• Change is consistent in our environment and your adaptability to these changes is critical to our success.
• Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
• Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
• Appropriately document all required information into the ticketing system.
• Proactively identify opportunities to improve the environment and culture.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

Requirements : MINIMUM REQUIREMENTS

REQUIREMENTS

PERSONAL ATTRIBUTES :

Disclaimer

We are an equal opportunity employer. All applicants will be considered for employment without attention to , , , , , , , veteran, or disability status..

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