Job Description
Job Description
Position Summary : The Teller serves as the primary point of contact for customers and non-customers and provides outstanding customer service throughout the interaction. They perform a variety of customer transactions on a daily basis, provide information, resolve issues and look for opportunities to 1st strengthen the customer relationship through suggestion of other bank products and services.
Hours : Part-Time (20 Hours), Monday – Friday 12 : 00PM – 5 : 00 PM (with one day off during the week), Saturdays 8 : 15AM -12 : 15PM
Essential Functions :
- Accept and accurately process all financial transactions.
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
- Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
- Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
- Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
- Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
- Regular and reliable attendance is an essential function of this position.
- Perform other job related duties as assigned.
Qualifications :
Bilingual in Spanish required.High school diploma.Cash handling experience preferred.Accuracy and attention to detail.Previous sales and customer service experience preferred.Effective communicator – promotes Union Bank’s customer service philosophy.Basic math skills and proficient computer skills.Ability to work independently and exercise good judgment.Working Environment :
Indoor work – not exposed to outdoor elements or hazards
Ability to stand and / or walk for prolonged periods of time
Some sedentary work lifting and / carrying up to 50 lbs. occasionally.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.