Service Call Center Representative (BDC)

Job Description

Job Description

Location : Dallas, TX | Type : Full-Time | Pay : $15.50 / hr + bonus

The Automotive BDC Service Representative plays a critical role in the success of the dealership's service department by efficiently managing customer inquiries, scheduling service appointments, and ensuring exceptional customer service. This position serves as the initial point of contact for service-related inquiries and plays a key role in maintaining customer satisfaction and retention.

Responsibilities :

• Respond promptly and professionally to incoming service inquiries via phone, email, and chat.
• Engage with customers to understand their service needs and provide relevant information.
• Schedule service appointments based on customer preferences, vehicle availability, and service department capacity.
• Efficiently manage the service advisor's schedule to optimize appointment slots.
• Confirm appointments with customers and provide any necessary pre-appointment instructions.
• Follow up with customers to ensure satisfaction after service visits.
• Accurately enter customer information, service requests, and appointment details into the dealership's CRM system.
• Maintain organized records of customer interactions and appointments.
• Stay up-to-date with the dealership's service offerings, pricing, and promotions.
• Provide accurate information and answer customer questions regarding services and maintenance.
• Collaborate closely with service advisors, technicians, and other departments to ensure a smooth service experience for customers.
• Communicate any special customer requests or concerns to the appropriate team members.
• Strive to exceed customer expectations by delivering excellent service and addressing any concerns or issues promptly.
• Gather and report customer feedback to management for continuous improvement.

Qualifications :

Requirements :

What We Offer :