Service Department Manager

Service Department Manager

Location : Avon IN

Champion Chevrolet of Avon the fastest-growing Chevrolet store in the State of Indiana is looking for an experienced Service Department Manager to lead our high-performing service team. This role is responsible for driving profitability ensuring an exceptional customer experience developing our people and maintaining strong process discipline in a fast-paced dealership environment.

Why Work With Us

Champion Chevrolet of Avon is more than just a dealership. Were a family-owned award-winning team committed to excellence. Weve been recognized as DealerRater Chevrolet Dealer of the Year four times and earned the Consumer Satisfaction Award eight years in a row . Backed by the strength of the Romain Automotive Group youll find a culture built on teamwork accountability professional growth and doing things the right way.

What Youll Do

Lead day-to-day Service Department operations (lane management dispatch workflow quality control)

Ensure exceptional customer service and protect CSI performance

Coach train and develop advisors technicians and support staff

Monitor key fixed ops metrics : ELR productivity efficiency RO count warranty compliance and gross targets

Oversee warranty submissions repair order accuracy and GM compliance

Partner with Parts Used Cars BDC and Accounting to support dealership goals

Manage used car recon workflow and ensure timely completion

Resolve escalated customer concerns quickly and professionally

Drive continuous process improvement and maintain a safe organized shop

What Were Looking For

• 5 years of automotive service management or advisor leadership experience (GM preferred)

Strong understanding of fixed operations warranty and OEM processes

Proven ability to lead a team in a high-volume dealership environment

Excellent communication leadership and problem-solving skills

Experience with Dealertrack DMS Xtime and GM tools (or willingness to learn)

Professional customer-focused and team-oriented mindset

Compensation & Benefits

$135000 $180000 / year (DOE and performance plan)

Medical dental vision and life insurance

401(k) with company match (including Roth options)

Paid time off holidays and employee discounts

Ongoing training and career growth opportunities

Apply today to join the fastest-growing Chevrolet store in Indiana and help lead one of the top service departments in the state!

Required Experience :

Manager

Key Skills

Restaurant Experience,Sales Experience,Food Service,Succession Planning,Management Experience,Materials Handling,Pricing,Conveyor Installation,Food Production Experience,Leadership Experience,P&L Management,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 135000 - 180000