Supervisor, Customer Service

Join Litehouse as our Customer Service Supervisor!

Location : Sandpoint, ID (Corporate) | Full Time | Supervises a team

Litehouse Foods is seeking a Customer Service Supervisor to lead our customer service team in providing exceptional service and support to our valued customers. In this role, you will oversee daily operations, ensure order accuracy and timeliness, and foster a culture of excellence and continuous improvement. You'll work cross-functionally with Sales, Logistics, and Operations to ensure our customers receive the highest level of service and satisfaction.

What You Will Do

Supervise and support the daily activities of the customer service team to ensure timely and accurate order processing.

Monitor order fulfillment performance, proactively resolving customer issues and delays.

Train, develop, and coach team members to achieve service goals and maintain high-quality standards.

Collaborate with Sales, Logistics, and Production teams to ensure smooth coordination of customer requirements.

Analyze service metrics and prepare reports to identify trends, process gaps, and opportunities for improvement.

Foster strong customer relationships through professional, proactive communication and follow-up.

Lead by example in handling escalated issues with professionalism and care.

Implement strategies that drive efficiency, consistency, and customer satisfaction.

What You'll Bring

Associate degree in Business Administration, Supply Chain, or a related field OR a combination of education, training and experience may be substituted.

5-7 years of customer service or order management experience.

2-4 years in a supervisory or team lead role.

Experience in a manufacturing or distribution environment (preferred).

Proficiency in ERP or order management systems (e.g., SAP, Oracle, JD Edwards).

Strong understanding of order management, logistics, and fulfillment processes.

Excellent communication, problem-solving, and leadership skills.

Ability to coach, motivate, and develop team members to achieve performance goals.

Strong attention to detail and ability to manage multiple priorities under tight deadlines.

Why Litehouse?

At Litehouse, you're more than just an employee-you're an owner. As a 100% employee-owned company, we believe in investing in people, not just products. That means you'll have a voice in our future and a stake in our success. We foster a collaborative, hands-on environment where your work matters and your ideas are valued. From the floor to the leadership team, we're committed to continuous improvement, community impact, and doing what's right-every time. Join us and help shape the future of food.

Apply today and help us shape the future of food!

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Posted by ApplicantPro