Guest Service Agent

Guest Service Agent

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A "can-do" attitude is a must for front desk agent.

Hours : 7am - 3pm, must have weekend availability

Full Time or Part Time hours available. Full Time benefits are offered when averaging 30 hours per week or more.

Responsibilities include :

• Greeting & thanking guests in a sincere and friendly manner
• Checking in and checking out guests
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts

Performing duties on a daily checklist

Passing information within departments to ensure guest satisfaction

Communicating with guests and ensuring their needs are met

Job requirements :

Waterford Health and Wellness

Health insurance is available on the first of the month after hire! We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone's needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

Exciting extras :

EOE / M / F / D / V